Frequently Asked Questions
How long will it take to receive the stair lift?
3-5 days after we receive a completed measurement guide and the respective photos your lift is prepared and shipped. Then it usually takes 1-5 days for Fedex shipping.
Are stair lifts covered by Medicare and or Private Health Insurance?
Stair lifts are not considered durable medical equipment.
How do I obtain warranty parts?
Call our service department and they will arrange to replace your warranty part(s).
What do I do if I order the incorrect rail length?
Call our office and for our prevailing fee we will create a mid rail section.
Is the stair lift easy to install?
The stair lifts are simple to install if you are mechanically inclined, and you follow the manufacturer’s installation instructions.
Who will install the stair lift?
If you purchase a new stair lift including free installation one of our dealers will install the lift. However if you purchase a refurbished lift you will have to install it yourself.
How long does it take to install a stair lift?
It usually take 1-2 hours to install a stair lift if you are mechanically inclined.
Can you install a stair lift with a door way at the top of the staircase?
You can install a stair lift with a doorway at the top of the staircase as long as you use tall rail brackets.
Can you install a stair lift with a doorway or obstruction at the bottom of a staircase?
You can install a stair lift with a bottom fold up hinge rail at the bottom to accommodate a doorway or obstruction.