Usually after we receive a completed order your new product is prepared and shipped within 5-7 business days. Please note if you order a used or refurbished product this process can take up to 2-3 weeks. Then it usually takes between 1-5 business days for the shipping carrier (ie. FedEx) to deliver your product to your home.
Please note for all stair lift orders we require photos of your staircase (complete views of the upper and lower landings - intermediate landing if necessary, and an entire top down view of the staircase(s)), and a measurement from the upper landing to the lower landing.
Lastly, please email photos and the measurement(s) to email@example.com for the order to be promptly approved as a completed order, and processed.